Computer Repair Terms and Conditions Agreement

1.   Preface
By clicking on the "AGREE" button - you are acknowledging that you have read and understand, and agree to the computer repair terms and conditions agreement below. IF YOU AGREE TO THESE REPAIR TERMS AND CONDITIONS click on the "I AGREE" button. IF YOU DO NOT AGREE TO THESE REPAIR TERMS AND CONDITIONS, CLICK ON THE "CANCEL" button; no estimate will be made, no work will be done and no charges will apply.

2.   You have requested service from www.guarddogpc.com, hereafter referred to as “GUARD DOG PC LLC”. GUARD DOG PC LLC will diagnose and service your computer for a fee as described in Paragraph 3 below.

3.   Services and Diagnostic Fee
GUARD DOG PC LLC will perform all necessary services reasonably necessary to properly complete the repair of your computer or system remotely, or on-site.

a.  A remote services diagnostic fee will be charged to determine the cause for repair at a fee of $40.00.  If you authorize the remote service to be performed at the estimate given before the applied service procedure is started; the $40 diagnostic fee will be applied to the total amount at the end of the remote repair session.

b.  Prepaid Remote Support Items: (i.e. Time Packs, Flat Fee Computer Tune Up): Time packages are non-refundable except for the following circumstances:  1. We could not connect to your computer remotely;  2. If you ask to cancel the initial service request within 48 hours of purchase and we never connected to your computer;  3. Cancellation and refund requests after 48 hours of purchase will be denied and time remaining in the account will remain in the account indefinitely.

c.  Onsite Labor:  A 1 hour minimum charge will billed for any visit not cancelled within 24 hours of appointment date and time.

d: Tangible Products:  All computer products and parts will be billed at quoted prices. GUARD DOG PC LLC is not responsible for product warranties. All product warranties must be handled directly with the manufacturer and are subject to the manufacturer’s terms and conditions.

e: Additional Expenses:   Additional miscellaneous product items may be billed separately; such as additional cables or other supplies needed to complete work or projects. Parking expenses and tolls, if applicable, shall also be billed.

4.   Payment
Once service is complete, your payment for the actual costs incurred and the final sum owed, is due upon completion. Should it be determined in the course of the performance of diagnostics that the problems on your computer are hardware based, GUARD DOG PC LLC will notify you of same and you may take or send the hardware to a repair station of your choice or to GUARD DOG PC LLC, for service on the hardware; diagnostic fees may still be applicable. No adequate estimate of that expense can be determined without actually testing the hardware.  Payments are secured via credit card information provided by client during sign up. Client agrees to not dispute charges with Credit Card Company.

      a.  Credit Card Authorization:  You hereby authorize GUARD DOG PC LLC to initiate charges to your credit card.

5.   Refund Policy & Cancellations:  Customers are responsible for all remote services and onsite labor hours performed and expenses incurred until oral or written cancellation is given by customer.  Customer may manually stop the remote computer services session at any time by clicking the "DISCONNECT" button on the GUARD DOG PC LLC "Calling Card" that appears on their computer desktop screen.  Upon a manual disconnect by customer; the charges up to that point will end for the remote services session.  All service time will be billed up to the point of disconnection; and no refund will be given for any charges made prior to the point of manual disconnection by customer. 

Maintenance Package Cancellation & Refunds:

a.  Maintenance Package Cancellation & Refunds: Maintenance package subscription may be cancelled at any time. Charges made prior to maintenance package subscription will not be refunded.

Onsite service cancellation and refunds:  Onsite service requested must be cancelled within 2 hours of appointment; otherwise client is responsible for the 1 hour minimum fee.

6.    ADDITIONAL TERMS:

a.  Estimates:  GUARD DOG PC LLC will provide a professional estimate in advance whenever feasible and requested; However due to the nature of computer and IT services, there are infinite possibilities for unforeseen problems and obstacles which may require additional labor time to resolve or in other unforeseen circumstances. Additional work requests or changes in procedures may also increase labor time. The Client is ultimately responsible for all billable time during onsite and/or online remote support services requested.

b.  File Transfer or Installation Services:  Unless otherwise agreed, GUARD DOG PC LLC is not liable for and you agree to hold GUARD DOG PC LLC harmless from any and all damages, costs, and expenses incurred as the result of any defect or damage to any software or data residing or recorded in your computer, whether incurred during the course of GUARD DOG PC LLC services or otherwise. If service involves transferring information or installing software, you represent that you have the legal right to copy the information, to use the software and agree to the terms of the software license, and you authorize GUARD DOG PC LLC to transfer the information and accept such terms on your behalf in performing the service.

c.  Warranty:   GUARD DOG PC LLC warrants that service will be performed in a professional and timely manner. All services are warranted for a period of 30 days at the discretion of GUARD DOG PC LLC. There is NO warranty for removal of viruses, spyware, ad-ware or mal-ware; if they are the cause of a repeat effort, you will be charged again for that service.

THIS WARRANTY AND REMEDY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, WITH RESPECT TO ANY AND ALL SERVICES PERFORMED FOR YOU BY GUARD DOG PC LLC. GUARD DOG PC LLC SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES WITH RESPECT TO SUCH ITEMS, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED. IF GUARD DOG PC LLC CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY ONLY.

7.   Limitation of Liability:  IF ANY DAMAGE SHOULD OCCUR WHILE YOUR COMPUTER OR SYSTEMS ARE BEING SERVICED, GUARD DOG PC LLC HAS NO LIABILITY FOR THE COST OF REPAIR OF THE AFFECTED COMPUTER. THE ENTIRE LIABILITY BY GUARD DOG PC LLC TO YOU FOR DAMAGES ARISING FROM ANY CAUSE WHATSOEVER WITH RESPECT TO THE SERVICE OF YOUR COMPUTER, WHETHER DUE TO A GUARD DOG PC LLC ERROR OR NEGLIGENCE OR FOR ANY OTHER REASON, IS LIMITED TO THE AMOUNTS THAT YOU PAY GUARD DOG PC LLC FOR SUCH SERVICE. GUARD DOG PC LLC HAS NO LIABILITY WHATSOEVER FOR INDIRECT, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF USE, LOST PROFITS OR REVENUE, OR ANY OTHER DAMAGES WHATSOEVER NOT OTHERWISE EXPRESSLY PERMITTED UNDER THIS AGREEMENT. GUARD DOG PC LLC EXPRESSLY HAS NO LIABILITY FOR LOSS OF OR DAMAGE TO DATA OR SOFTWARE APPLICATIONS WHILE PERFORMING SERVICE. YOUR ONLY REMEDY UNDER THE REPAIR TERMS AND CONDITIONS IS TO SEEK RECOVERY OF DAMAGES AGAINST GUARD DOG PC LLC IN AN AMOUNT NOT TO EXCEED WHAT YOU PAID GUARD DOG PC LLC FOR THE SERVICE.

8.   Data Protection:  You further agree and understand that it is your (the customer's) responsibility to maintain copies of all important data on your computer, and to obtain such copies prior to authorizing GUARD DOG PC LLC to commence its services for you.

9.   Agreement Dispute: This agreement shall be construed under the laws of the State of Illinois. In the event any dispute arises under this agreement or in any manner concerning the subject matter thereof, the parties agree that any such dispute shall be subject to binding arbitration only, and the parties expressly waive any and all rights they may have to otherwise proceed with such dispute resolution in a court of law.

a.  Any and all binding arbitration proceedings shall be undertaken as "fast track" proceedings and shall only be commenced in Cook County, IL. Each party shall bear its own costs and expenses of such proceedings, including any and all resulting attorney fees; provided, however, that the prevailing party in such proceedings may have the right to recover attorney fees against the opposing party if such fees are otherwise recoverable in disputes of that type under the laws of the State of Illinois. This paragraph is intended to be and shall be construed as a forum selection clause, and the parties agree to be bound hereto.

10.  Amendments to Terms and Conditions:  We reserve the right to periodically update this agreement. The latest copy of the agreement will be available on our website www.guarddogpc.com. By continuing to use the Website and/or GUARD DOG PC LLC services you acknowledge agreement to such amendments.